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Account & data

Delete Account

How to delete your ZenSeo, ZenSay, ZenSync or ZenGage account and all associated data. No login required.

Last updated: October 2026ZenSeo · ZenSay · ZenSync · ZenGage

01How to request deletion

You can ask ZenVio to delete your account and all associated data for ZenSeo, ZenSay, ZenSync or ZenGage at any time. You do not need to log in or have the app installed.

  • Fill in the request form on this page with the e-mail address linked to your account, and choose the app (or all apps).
  • Or send an e-mail to kontakt@zenvio.dk with the subject "Delete my account", the name of the app and the e-mail address you use in the app.
  • Before we delete anything, we may e-mail you to confirm that the request comes from the account owner.
  • We complete the deletion within 30 days and send you a confirmation by e-mail when it is done.

Uninstalling an app does not delete your account. Subscriptions are managed by Google Play or the App Store, so please cancel any active subscription there to stop future charges.

02Request form

Which app?

03What is permanently deleted

When your request has been completed, the following data is permanently deleted and cannot be recovered:

  • Your account and profile details: name, e-mail address, account ID, preferences and settings.
  • Everything you created or saved in the app, for example websites, scans and SEO reports in ZenSeo; messages, reminders, chats and memories in ZenSay; notes, files, photos, voice notes and collections in ZenSync; brand details, drafts, posts and schedules in ZenGage.
  • Connections to third-party accounts (such as Google Search Console, Google Analytics or social media accounts) and the access tokens we hold for them.
  • AI conversation history and personalisation data.
  • Device identifiers, notification tokens and usage data linked to your account.
  • If you ask us to, your e-mail address on ZenVio launch lists and the messages you have sent us through the contact form.

04Data we may need to keep

Some data may be kept for a limited time when the law requires it. It is used for nothing else and is deleted when the period ends:

  • Accounting records: if you have made a purchase, records of the transaction (date, amount, product and invoice number) are kept for 5 years from the end of the financial year they relate to, as required by the Danish Bookkeeping Act (bogføringsloven). Card and payment details are handled by Google Play or Apple and are never stored by ZenVio.
  • Backups: deleted data may remain in encrypted backups for up to 30 days, after which it is overwritten automatically.
  • Legal obligations: if we must keep specific data to comply with a legal obligation or a court order, or to establish or defend legal claims, we keep only that data and only for as long as necessary.
  • Proof of deletion: a record of your request (e-mail address, app and date) is kept for 12 months to document that we handled it.
  • Anonymous statistics: aggregated data that can no longer identify you (such as anonymous crash reports) may be kept, as it is no longer personal data.

05Questions and support

If you have questions about deleting your account or your data, contact ZenVio support at kontakt@zenvio.dk or use the contact form on www.zenvio.dk. We usually reply within a few working days.

If you are not satisfied with how we handled your request, you have the right to complain to the Danish Data Protection Agency (Datatilsynet), www.datatilsynet.dk.

Developer: ZenVio, Denmark · www.zenvio.dk